digitisation of performance management for 800+ users at a leading ICT system integrator in Sarawak, Malaysia
IT and Servicesthe client
The client is a key ICT system integrator and solution provider for the Sarawak State Government. The client provides reliable business solutions and end-to-end IT services, with a focus on digitizing government operations and delivering world-class digital solutions.
at a glance
the challenge
Performance tracking and calibration were manually managed through excel sheets, leading to inefficiencies.
Difficulty aligning individual employee KPIs with organizational goals.
The need for modern, digital tools to streamline performance management and feedback processes.
what entomo did
Customized a performance management system to align performance cycles across employee levels, linking individual KPIs up to the CEO level.
Fully digitized performance tracking, scorecards, and calibration to improve efficiency.
Implemented a mobile-based private app with coach-in modules to enhance employee engagement.
the results
- 90% alignment of employee KPIs achieved through cascading processes in a short time.
- Quick upgrade from 90˚ feedback to a fully digital 360˚ feedback system, improving performance evaluations.
- 800+ employees onboarded onto the digital platform, significantly improving transparency and accountability.
- Improved employee engagement through the use of a customized mobile app with coach-in features, fostering continuous feedback and development.
- Increased efficiency in performance tracking and calibration, allowing for better decision-making and alignment with organizational goals.
The transition to a digital performance management system has been seamless, and the alignment of KPIs across all levels of the organization has significantly improved. The mobile app with coach-in modules has enhanced employee engagement and feedback processes.
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