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enabling centralized and optimized performance management processes

GovernmentUAEOver 60,000 civilian employees across 63 entitiesPerformance Transformation
1the challenge 2what entomo did 3the results
A modern government administrative building in Dubai at golden hourGovernment
75%improvement in employee appraisal writing time
75%improvement in employee appraisal writing time
90%productivity gain for performance managers
$11.3Msaved in operational costs by retiring the legacy system
3 months → 2 weeksreduction in review cycle

the client

Managers reviewing a performance dashboard in a modern UAE government office

The client is a prominent government organization committed to enhancing public sector efficiency. They aim to align employee performance with government-wide strategic goals by modernizing performance management processes across multiple departments. Their efforts support the broader Smart Government initiative focused on transparency, talent development, and paperless operations. The client is a massive government entity that is on the path to go paperless by 2021, and has embarked on a two-year road map to roll out entomo across all its 63 entities that include a civilian employee size of over 60,000.

at a glance

industryGovernment
regionUAE
workforceOver 60,000 civilian employees across 63 entities
solutionPerformance Transformation
productsCentralized digital performance management system, KPI alignment to government strategy, Automated and standardized appraisal process
industry groupGovernment

the challenge

01

Legacy performance management system was inefficient and paper-based.

02

Performance appraisals were inconsistent across departments.

03

Lack of alignment between employee KPIs and government strategy.

04

Need for improved transparency and efficiency in performance reviews.

05

The legacy enterprise resource planning (ERP) performance management tool suffered low adoption levels, attributable to its limited functionality and poor user experience.

06

Certain large divisions used the legacy ERP as well as manual methods including excel spreadsheets and pen-and-paper, while smaller ones depended largely on manual reporting methods.

what entomo did

Implemented a centralized, digital performance management system.

Aligned employee KPIs with overarching government strategies.

Automated and standardized the appraisal process for transparency.

Initiated a government-wide transformation in performance management processes, replacing legacy systems with a more efficient and digitalized performance appraisal process, and a more standardized and systematic approach.

Provided much better visibility on performance goals and helped improve employee engagement and experience, linking employees’ KPIs to the overall government strategy.

Centralized digital performance management systemKPI alignment to government strategyAutomated and standardized appraisal process

the results

75%improvement in employee appraisal writing time
90%productivity gain for performance managers
$11.3Msaved in operational costs by retiring the legacy system
3 months → 2 weeksreduction in review cycle
  • 75% improvement in employee appraisal writing time.
  • 90% productivity gain for performance managers.
  • Retired legacy system, saving $11.3 million in operational costs.
  • Enhanced employee satisfaction and reduced review cycle from 3 months to 2 weeks.
  • Reduced paper and printing costs by $1.02 per form.
  • Two-year road map to roll out entomo across all 63 entities, covering a civilian employee size of over 60,000.
  • Managers saw a 90% productivity improvement in appraisal review; employees saw a 75% productivity improvement as they no longer have to deal with various systems and the manual process of printing and attaching evidence of performance.
  • Cost savings of about $11.3 million from the retirement of its legacy solution and the resulting lower license fees; operational expenses reduced by about $106,679 thanks to digitalizing operations.
  • The improved and transparent appraisal process reduced unnecessary debates between performance managers and employees over awarded ratings; fewer complaints and much greater employee satisfaction and retention.

With entomo, the strategy of the individual government entities is now better tied to the overall government strategy.

IMImplementation Manager

entomo’s intuitive and user-friendly platform was one of the main reasons why we chose them over other vendors.

CGCEO, Government office

I am now able to review 40 appraisals in less than a day. Previously, that would have taken me at least 4 to 5 hours per day over five working days.

DODirector of government resource planning

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