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digitisation and performance enhancement for a travel management agency in the Middle East

Leisure, Travel & TourismMiddle EastOver 30 employeesPerformance Transformation
1the challenge 2what entomo did 3the results
modern travel agency office in DubaiLeisure, Travel & Tourism
70%reduction in manual reporting time
70%reduction in manual reporting time
30employees onboarded

the client

Middle Eastern travel consultants at a modern agency desk reviewing client insights on a tablet and a desktop monitor, daylight

The Client is a well-established international travel management agency, providing comprehensive travel solutions for over four decades. With a staff of over 30 employees, the company offers services to individuals and corporations, making it one of the prominent travel service providers in the region.

at a glance

industryLeisure, Travel & Tourism
regionMiddle East
workforceOver 30 employees
solutionPerformance Transformation
productsPerformance analytics (web and mobile), Automated report generation, 360-degree client management insights, Transaction tracking, Custom dashboards
industry groupLeisure, Travel & Tourism

the challenge

01

Lack of real-time customer insights for key account managers.

02

Overload of information without actionable insights.

03

Absence of defined performance metrics for departments and transactions.

04

Desire to streamline operational processes and data handling.

what entomo did

Identification of operational gaps and streamlining data handling.

Implementation of performance analytics for web and mobile.

Automation of report generation for a consistent data view.

360-degree client management insights and transaction tracking.

Performance analytics (web and mobile)Automated report generation360-degree client management insightsTransaction trackingCustom dashboards

the results

70%reduction in manual reporting time
30employees onboarded
  • 70% reduction in manual reporting time.
  • Enhanced decision-making with real-time insights.
  • Custom dashboards increased productivity and operational visibility.
  • 30 employees onboarded to the new system for enhanced performance tracking.
  • The client saw consistent improvement in employee output, leading to a more streamlined operation.
  • A significant boost in customer satisfaction due to quicker, more accurate performance data and reporting.

The product is very flexible and user-friendly. The implementation team demonstrated a great understanding of our business, designing the system to meet our needs efficiently.

AMAshim Mucadam, Head-Finance

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