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developed a GenAI chatbot for efficient sales opportunity management

IT ServicesJapanSales Performance Transformation
1the challenge 2what entomo did 3the results
sleek Tokyo office at night seen through glassIT Services

the client

Japanese sales team members using a chat assistant on laptops in a modern office, one pointing at the screen, daylight

The client is one of Japan’s largest IT services providers, with operations spanning the globe. Known for delivering advanced digital and technology services, the client recently set up Centers of Excellence (CoE) teams in India to address the need for employees with high proficiency in emerging technical and behavioral competencies.

at a glance

industryIT Services
regionJapan
solutionSales Performance Transformation
productsGenAI chatbot, MS Teams integration
industry groupIT Services

the challenge

01

Need to access past opportunities for insights on new sales.

02

New sales team members required guidance on next steps.

03

Lack of efficient tool to provide quick opportunity comparisons.

what entomo did

GenAI chatbot deployed in MS Teams for real-time insights.

Sales team accesses similar opportunities based on parameters.

Chatbot suggests next steps based on current opportunity data.

GenAI chatbotMS Teams integration

the results

  • Streamlined access to similar past opportunities for quicker insights.
  • Improved decision-making with suggested next steps.
  • Increased efficiency for newly onboarded sales members.

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