skip to content
home/case studies/Dialog Axiata

tracking and improving individual, team, and overall performance for Sri Lanka's premier connectivity provider with 3500+ employees

TelecommunicationsSri Lanka3500+ employeesPerformance Transformation
1the challenge 2what entomo did 3the results
Colombo, Sri Lanka skyline at dusk with a modern telecommunications tower and office buildings along the Indian Ocean coastline, warm light, wide angleTelecommunications
95%of employees’ KPIs aligned with corporate goals
95%of employees’ KPIs aligned with corporate goals
50%increase in mobile adoption rates for task management within three months
3000+employees onboarded

the client

Sri Lankan telecom employees in a bright corporate office using a mobile performance app and a balanced scorecard on a laptop, daylight

Dialog Axiata is Sri Lanka’s top telecommunications service provider, consistently recognized as the most valuable brand in the country. The company, with over 3500 employees, has received numerous international awards, including six Global Mobile Awards. With a long-term vision to build a sustainable future by 2030, Dialog Axiata is dedicated to improving productivity through innovative solutions, serving millions of customers with connectivity services across the country.

at a glance

industryTelecommunications
regionSri Lanka
workforce3500+ employees
solutionPerformance Transformation
productsOnline Balanced Scorecard, Competency frameworks, Task management, Check-ins, Goal-setting, Mobile
industry groupTelecommunications

the challenge

01

Aligning corporate and individual goals to boost overall organizational productivity.

02

Challenges in cascading communication, goals, and targets from management to individual employees.

03

Difficulty in mapping individual performance with corporate objectives.

what entomo did

Implementation of an Online Balanced Scorecard system to track goals, targets, and KPIs.

Defined competency frameworks across multiple divisions.

Real-time performance tracking via task management, check-ins, and goal-setting features.

Enhanced mobile adoption for performance management tasks.

Online Balanced ScorecardCompetency frameworksTask managementCheck-insGoal-settingMobile

the results

95%of employees’ KPIs aligned with corporate goals
50%increase in mobile adoption rates for task management within three months
3000+employees onboarded
  • 95% of employees’ KPIs aligned with corporate goals, driving performance consistency.
  • 50% increase in mobile adoption rates for the task management feature within three months.
  • 3000+ employees onboarded to the entomo platform, significantly improving performance tracking.
  • Enhanced decision-making with real-time performance data enabling prompt operational actions.
  • Improved communication and goal alignment, fostering transparency and accountability across teams.
  • Higher employee engagement, as teams became better equipped to track and streamline their performance, resulting in boosted productivity.

entomo helps us manage and appraise the performance of our 3500+ employees in real time. Teams are better equipped to track and streamline their performances. All in all, entomo has enhanced overall productivity and performance across the organisation in a very short period of time.

AFAshanthi Fernando, Head of Group Human Resources

related case studies

telecom field operations in Southeast Asia
one of the largest telecommunications companies in the ASEANtelecom

democratized insights, gamification for accelerated productivity for 24,000-plus employees

350%+ productivity gains in clients served within the first 100 days

The client is one of the largest telecommunications companies in the ASEAN, with over 24,000 employees and 5 million customers.

ASEAN · 24,000+ employees · Performance Transformation
read the case study →
modern residential and commercial real-estate development in Jakarta, Indonesia at dusk
a leading real estate company in Indonesiaconstruction

implementing a hybrid performance appraisal system to streamline KPI alignment with company goals

A leading real estate company in Indonesia, known for its diverse projects and contributions to regional development.

Indonesia · Performance Transformation
read the case study →
contemporary property development in Abu Dhabi
a leading real estate developer in Abu Dhabiconstruction

implementing a performance management solution to monitor and enhance organization-wide performance through a BI tool

A leading real estate developer in Abu Dhabi, known for world-class developments and profitable investments.

UAE · Performance Transformation
read the case study →

see what entomo can do for you

book a 30-minute demo and we will walk through this deployment in detail.

request a demo →