Employee engagement is the key to a successful business. But despite organizations being aware of this, few leaders manage to keep their employees feel engaged with the organization as well as their teams. There can be numerous reasons for this, such as work pressure, lack of time management, lack of appreciation and appraisal, etc. Organizations that focus on meeting employee expectations tend to improve employees’ morale and reduce turnover, along with boosting customer satisfaction and repurchase intentions.
The connection between customer satisfaction and employee engagement plays an important role in organizational growth, and this bond is strong in every industry. But, when it comes to the insurance industry having a good relationship between employees and customers becomes highly important. It is because clients rely on employees to often help them through emotionally-charged or overwhelming experiences. So it is crucial for insurance agency owners to keep their employees engaged by using employee engagement tools so that they can create and maintain successful relationships with customers.
Along with maintaining relationships, there are many other reasons why employee engagement is key to driving growth for insurance agencies. Let us step ahead and understand those reasons in detail.
Importance of employee engagement in the growth of an insurance agency
There are two prime reasons why insurance agencies that aim to stay on top in the competitive market need to focus on employee engagement.
Providing better customer experience
Employees who are engaged and dedicated to their work are more productive and have a low turnover rate that allows a more consistent customer experience. In today’s time, business decision-makers have more options while purchasing insurance than before. Now, they have high expectations and want fast and personalized services. But, when their needs are met, client satisfaction is high, churn reduces and revenue grows.
As per the “State of the Connected Customer” report, Salesforce Research, 80% of customers state that the experience provided by the company is as important as the product or services offered by the organization. So by delivering optimum customer experience, an insurance agency can earn long-term profits.
Delivering high-quality work
Employees who are more engaged and focused are more likely to invest in the work they do and hence deliver high-quality work. Insurance agency employees’ who are passionate about their work are not only focused on selling; but also make sure to provide the best client service experience. Dedicated employees always go above and beyond expectations, and they invest more in the success of the company. Whereas, employees who are disengaged do not put much effort into reaching their end goals. To make them accomplish the desired output, it is essential for insurance agencies to invest more in employees’ engagement. Doing this will provide more productivity, high-quality work, and keep the right talent associated with the team.
If a company is working hard to retain and attract engaged employees with top skills, then it should not stop giving the effort and keep creating a healthy working environment for a dedicated workforce.
In today’s time, when most of the workforce is working remotely, and many of the organizations are opting for hybrid work culture, it is not that easy to keep a check on the productivity and engagement of every employee. To eliminate this challenge, organizations these days are using employee engagement platforms like entomo.
entomo is a modern employee engagement software built for the ‘future of work.’ Powering 30mn+ users, entomo enables ‘enterprises of tomorrow’ to drive performance by aligning goals and nudging actionable insights to manage distributed & remote teams and build a tomorrow-ready workforce. To know more, visit https://entomo.co/request-demo/